Privacy Policy

1. Information We Collect

When you opt-in to receive SMS messages from us, we may collect the following types of information:

a. Personal Information:

  • Phone number
  • Name
  • Email address (if provided)

b. Case-Related Information:

  • Case number and client ID (if applicable)
  • Relevant details necessary for effective communication regarding your case

c. Message Data:

  • The content of SMS messages sent and received
  • Delivery status of SMS messages
  • Interaction data related to SMS messages

2. How We Use Your Information

We use the collected information strictly for case management and communication purposes, specifically for:

a. Communication:

  • Providing updates and essential information via SMS
  • Responding to client inquiries

b. Service Improvement:

  • Understanding and analyzing the use of our SMS services
  • Improving communication methods to better serve clients

c. Legal Compliance:

  • Complying with applicable laws and regulations
  • Responding to lawful requests and legal processes

3. Sharing Your Information

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

a. Opt-Out:

You can opt out of receiving SMS messages from us by replying “STOP” to any message or contacting us at service@emsrepair.com.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: 541-688-6800